Terms of Service Overview
This website is operated by eMotoX Sports. Throughout the site, the terms “we”, “us” and “our” refer to eMotoX Sports. eMotoX Sports offers this website, including all information, tools, products, and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.
These Terms of Service (“Terms”) apply to all users of the site, including without limitation users who are browsers, customers, and/or contributors of content.
By visiting our website and/or purchasing products or booking services (including repair and maintenance services for eBikes, eScooters, and eMotoCross vehicles), you engage in our “Services” and agree to be bound by these Terms, including any additional terms, conditions, and policies referenced herein or available by hyperlink.
Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you must not access the website or use any Services.
We may update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following any changes constitutes acceptance of those changes.
Our store is hosted on eMotoX Sports’ own infrastructure using WordPress and WooCommerce, which provide the e-commerce platform that allows us to sell products and offer Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least 18 years old or otherwise have the legal capacity to enter into binding contracts under the laws of your jurisdiction. If you are under 18, you may only use this website with the involvement and consent of a parent or legal guardian.
“Services” refers to the website, products, repair and maintenance services (including services relating to eBikes, eScooters, and eMotoCross vehicles), and any related services provided by eMotoX Sports.
You may not use our products or Services for any unlawful or unauthorised purpose, nor may you, in the use of the Services, violate any applicable laws or regulations (including, without limitation, intellectual property laws).
You are responsible for ensuring that your use of our products and Services (including the selection and use of parts and any reliance on information or guidance provided) is appropriate for your specific requirements.
You must not transmit, introduce, or distribute any viruses, malware, or any other code of a destructive or harmful nature through our website or systems.
We reserve the right to suspend or terminate your access to the Services immediately, without prior notice, if you breach any of these Terms.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that your content (excluding payment information) may be transferred unencrypted and may involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Payment information is always encrypted during transmission using industry-standard security measures.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services, including the sale of products or provision of repair and maintenance services, use of the Services, or access to the Services or any content on the website through which the Services are provided, without our express prior written permission.
You are responsible for ensuring that your use of our website, products, and Services (including any reliance on content, guidance, or information provided) is appropriate for your specific requirements.
You must not misuse the website or Services by knowingly introducing viruses, malware, or other harmful material, or by attempting to gain unauthorised access to our systems, servers, networks, or any connected infrastructure.
The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
The information provided on this website is for general informational purposes only. While we make reasonable efforts to ensure that the content is accurate and up to date, we do not warrant or guarantee that any information on this site is accurate, complete, or current.
The material on this site, including product descriptions, specifications, compatibility information, and any technical guidance or advice, should not be relied upon as the sole basis for making decisions. You are responsible for verifying that any products, parts, or services are suitable and compatible with your specific vehicle or requirements before purchase or use.
Any advice, recommendations, or guidance provided by us (whether on the website, via email, or otherwise) is given in good faith but is for general guidance only and does not constitute professional or technical advice tailored to your specific circumstances.
Any reliance on the material, advice, or recommendations provided is at your own risk.
This site may include historical information, which is provided for reference only and may not be current. We reserve the right to modify, update, or remove content at any time without prior notice, but we are under no obligation to update any information on the site.
It is your responsibility to monitor changes to our website and content.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products and Services (including repair and maintenance services for eBikes, eScooters, and eMotoCross vehicles) are subject to change at any time without prior notice.
We reserve the right to modify, suspend, or discontinue any part of the Services (including the website, products, or service offerings) at any time without prior notice.
While we make reasonable efforts to ensure that all descriptions, pricing, and availability information are accurate, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
Where a pricing or product description error is identified after an order or service booking has been placed, we will notify you as soon as reasonably possible and provide you with the option to reconfirm your order or booking at the correct price, or to cancel it for a full refund.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Services, except where required by applicable law.
SECTION 5 – PRODUCTS AND SERVICES
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only in accordance with our Refund Policy: https://emotoxsports.com/policies/returns-refunds-policy/.
We make reasonable efforts to display as accurately as possible the descriptions, specifications, images, and colours of our products. However, we cannot guarantee that your device’s display of colours or images will be accurate.
Products sold by us, including parts and components for Bicycles, eBikes, eScooters, and eMotoCross vehicles, are intended for use in accordance with manufacturer specifications. It is your responsibility to ensure that any products purchased are suitable, compatible, and correctly installed for your specific requirements.
Where we provide repair or maintenance Services, we will carry out such Services with reasonable care and skill. However, we do not guarantee that any fault can be fully resolved or that specific outcomes will be achieved, particularly where issues arise from pre-existing conditions, third-party modifications, or the use of incompatible parts.
We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, geographic region, or jurisdiction, and to limit quantities on a case-by-case basis.
All descriptions of products, Services, and pricing are subject to change at any time without notice. We reserve the right to discontinue any product or Service at any time. Any offer for any product or Service made on this site is void where prohibited.
Nothing in these Terms affects your statutory rights. We do not exclude or limit liability for products or Services where it would be unlawful to do so.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel any order or service booking placed with us. This may include, without limitation, orders or bookings that appear to be fraudulent, unauthorised, or in breach of these Terms.
We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed using the same customer account, payment method, billing address, or shipping address. We also reserve the right to limit or prohibit orders that, in our reasonable judgment, appear to be placed by dealers, resellers, or distributors.
If we make a change to or cancel an order or booking, we will attempt to notify you using the contact details provided at the time of purchase or booking.
You agree to provide current, complete, and accurate billing, account, and contact information for all purchases and service bookings made through our website. You agree to promptly update your account and other information, including your email address and payment details, so that we can process transactions and contact you where necessary.
We are not responsible for delays or failures in processing orders or bookings resulting from inaccurate or incomplete information provided by you.
For more details, please review our Refund Policy: https://emotoxsports.com/policies/returns-refunds-policy/
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools, services, or integrations over which we neither monitor nor have any control or input.
You acknowledge and agree that such tools are provided on an “as is” and “as available” basis, without any warranties, representations, or conditions of any kind, and without any endorsement by us. We shall have no liability whatsoever arising from or relating to your use of any third-party tools or services.
Any use by you of optional third-party tools or services made available through the website is entirely at your own risk and discretion. You should ensure that you are familiar with and agree to the terms and conditions of the relevant third-party provider(s) before using them.
We may, from time to time, introduce new features, tools, or services through the website (including integrations, plugins, or additional functionality). Such new features, tools, or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, Services, or features available via our website may include materials from third parties.
Third-party links on this site may direct you to websites or services that are not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, or practices of any third-party websites, and we do not warrant or accept any liability or responsibility for any third-party materials, websites, products, or services.
We are not liable for any harm, loss, or damages arising from your use of, or reliance on, any third-party websites, services, or transactions, including the purchase or use of goods, Services, resources, or content made available by third parties.
You should review the terms, conditions, and policies of any third-party provider before engaging in any transaction or use of their services. Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us any submissions, whether at our request (for example, competition entries) or voluntarily (including ideas, suggestions, proposals, reviews, or other materials) by any means (collectively, “comments”), you agree that we may use, reproduce, edit, publish, distribute, and otherwise make use of such comments in any medium, without restriction and without obligation to you.
We are under no obligation to (1) maintain any comments in confidence; (2) pay compensation for any comments; or (3) respond to any comments.
We may, but have no obligation to, monitor, review, edit, or remove content that we reasonably determine to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that infringes any third party’s intellectual property rights or violates these Terms.
You agree that your comments will not violate any rights of any third party, including intellectual property, privacy, or other personal or proprietary rights. You further agree that your comments will not contain unlawful, abusive, or obscene material, or any viruses, malware, or other harmful code.
You must not use a false email address, impersonate any person, or otherwise mislead us or third parties as to the origin of any comments.
You are solely responsible for the content and accuracy of any comments you submit. We accept no liability for any comments posted by you or any third party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through our website is governed by our Privacy Policy, which can be viewed here: https://emotoxsports.com/policies/privacy-policy/.
By using our website and Services, you acknowledge that you have read and understood our Privacy Policy and consent to the collection, use, and processing of your personal data in accordance with it.
We handle personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on our website or within the Services that contains typographical errors, inaccuracies, or omissions, including in relation to product descriptions, specifications, pricing, promotions, offers, shipping charges, delivery times, and availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to update or change information at any time without prior notice.
Where an error affects an order or service booking you have placed, we will notify you as soon as reasonably possible and provide you with the option to reconfirm your order or booking at the correct details or to cancel it for a full refund.
We are under no obligation to update, amend, or clarify information on the website or within the Services, except where required by applicable law. Any indication of a date of update or refresh should not be taken to imply that all information has been modified or is current.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions set out in these Terms of Service, you are prohibited from using the website or its content:
(a) for any unlawful purpose or to solicit others to perform or participate in unlawful acts;
(b) to violate any applicable laws or regulations;
(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(d) to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against any person based on protected characteristics (including but not limited to gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability);
(e) to submit false, inaccurate, or misleading information;
(f) to upload, transmit, or distribute viruses, malware, or any other harmful code that may affect the functionality or operation of the website, Services, or any related systems;
(g) to collect, harvest, or track the personal information of others without lawful basis;
(h) to spam, phish, scrape, crawl, or otherwise engage in unauthorised data extraction;
(i) for any obscene, abusive, or immoral purpose; or
(j) to interfere with, disrupt, or circumvent the security or integrity of the website, Services, servers, or networks.
We reserve the right to suspend or terminate your access to the Services and/or website if you breach this section or engage in any prohibited use.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our website or Services will be uninterrupted, timely, secure, or error-free. We do not guarantee that any information or results obtained from the use of the Services will be accurate or reliable.
From time to time, we may suspend, withdraw, or restrict the availability of all or part of the Services for business or operational reasons without prior notice.
You agree that your use of the Services is at your own risk. To the fullest extent permitted by law, our website, Services, and all products supplied are provided on an “as is” and “as available” basis, without any representations, warranties, or conditions except as expressly stated in these Terms.
Nothing in these Terms excludes or limits any rights you have under applicable law, including your statutory rights as a consumer.
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential loss or damage, including loss of profits, revenue, business, data, or anticipated savings, arising out of or in connection with your use of the website, Services, or products.
We shall not be liable for any loss or damage resulting from:
(a) incorrect installation, misuse, or unauthorised modification of products;
(b) the use of incompatible parts or components;
(c) reliance on general guidance, information, or advice provided; or
(d) faults arising from pre-existing issues, third-party modifications, or customer-supplied parts.
Where we provide repair or maintenance Services, we will carry out such Services with reasonable care and skill, but we do not guarantee that all faults can be identified or resolved.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless eMotoX Sports, and our directors, officers, employees, affiliates, agents, contractors, suppliers, and service providers, from and against any claims, demands, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in connection with:
(a) your breach of these Terms of Service or any documents they incorporate by reference;
(b) your misuse of the website, products, or Services;
(c) your violation of any applicable law or regulation; or
(d) your infringement of any rights of a third party.
This indemnity applies only to the extent that such claims arise as a result of your actions or omissions.
SECTION 15 – SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the remaining provisions shall remain in full force and effect.
Any such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and if this is not possible, it shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms of Service for all purposes.
These Terms of Service remain effective unless and until terminated by either you or us. You may terminate these Terms at any time by ceasing to use our Services and website.
We may suspend or terminate your access to the Services at any time, without prior notice, if we reasonably believe that you have breached these Terms of Service or any applicable law.
In the event of termination, you remain responsible for all outstanding amounts due up to and including the date of termination.
Termination of these Terms shall not affect any rights, remedies, obligations, or liabilities that have accrued prior to termination.
SECTION 17 – ENTIRE AGREEMENT
These Terms of Service, together with any policies or operating rules posted on this website, constitute the entire agreement and understanding between you and eMotoX Sports in relation to your use of the Services, and supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written.
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
If any ambiguity or uncertainty arises in the interpretation of these Terms, it shall not be construed against either party on the basis of authorship.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you with products or Services shall be governed by and construed in accordance with the laws of England and Wales.
You agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes arising out of or in connection with these Terms or your use of the Services.
SECTION 19 – DELIVERY AND SHIPPING
We aim to process and dispatch orders within the timeframes stated on our website. However, all delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by events outside our control, including but not limited to courier delays, customs processing, adverse weather conditions, or supply chain disruptions.
Risk in the products passes to you upon delivery to the address provided at the time of order. Ownership of the products will only pass to you once full payment has been received.
It is your responsibility to ensure that all delivery information provided is accurate and complete. We are not liable for any delays, losses, or additional costs arising from incorrect or incomplete delivery details.
If delivery is unsuccessful due to your absence or incorrect details, you may be responsible for any additional delivery or re-delivery charges.
You must inspect all products upon delivery and notify us of any damage, defects, or missing items within a reasonable time. Failure to do so may affect your ability to make a claim.
Where products are lost in transit, we will work with the courier to investigate and resolve the issue. Remedies such as replacement or refund will be provided in accordance with applicable law and our Refund Policy.
SECTION 20 – REPAIR AND MAINTENANCE SERVICES
We provide repair, diagnostic, and maintenance services for eBikes, eScooters, and eMotoCross vehicles (“Services”).
All Services are carried out with reasonable care and skill in accordance with applicable law. However, you acknowledge and agree to the following:
No Guaranteed Outcomes
While we will use reasonable efforts to diagnose and repair faults, we do not guarantee that all issues can be identified or fully resolved. Some faults may be intermittent, complex, or caused by underlying issues not immediately apparent.Customer Responsibility
You are responsible for providing accurate and complete information about your vehicle, including any known faults, modifications, or prior repairs. Failure to do so may affect the outcome of the Services.Compatibility and Parts Selection
Where parts are supplied or installed, it is your responsibility to ensure that they are suitable and compatible with your specific vehicle. Any guidance or recommendations provided are for general information only.Customer-Supplied Parts
Where you supply your own parts for installation, such parts are used entirely at your own risk. We accept no responsibility for the quality, compatibility, or performance of customer-supplied parts, and we shall not be liable for any issues arising from their use.Pre-Existing Conditions and Modifications
We shall not be liable for faults, damage, or performance issues arising from pre-existing conditions, normal wear and tear, or third-party modifications to the vehicle.Additional Work
If additional faults are identified during the course of providing the Services, we may pause work and contact you for approval before proceeding with any additional repairs or costs.Collection and Storage
Upon completion of the Services, you are responsible for promptly collecting your vehicle. We reserve the right to charge reasonable storage fees for vehicles not collected within a reasonable period after notification of completion.Abandoned Vehicles
If a vehicle is not collected within a reasonable period and we are unable to contact you, we reserve the right, where permitted by law, to take appropriate steps to recover outstanding costs, including storage, repair charges, or disposal of the vehicle.Testing and Use
We may carry out reasonable testing of your vehicle, including road or operational testing where necessary, to verify the effectiveness of repairs.Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect or consequential loss arising from the provision of Services, including loss of use of the vehicle, loss of earnings, or other associated costs.
Nothing in this section affects your statutory rights under applicable law.
SECTION 21 – RETURNS AND REFUNDS
All returns and refunds are subject to our Refund Policy, which can be viewed here: https://emotoxsports.com/policies/returns-refunds-policy/.
You are responsible for reviewing and complying with the terms of our Refund Policy before making a purchase.
Returned items must meet the conditions set out in our Refund Policy. We reserve the right to refuse returns or apply deductions where products have been used, installed, damaged, or are not returned in their original condition.
Certain items may be non-returnable, including but not limited to custom, special order, or electrical components, unless faulty or not as described.
Where Services (including repair or maintenance work) have been carried out, refunds will only be provided where required by applicable law. Costs relating to completed work, diagnostics, or labour may be non-refundable.
Nothing in this section affects your statutory rights under applicable law.
SECTION 22 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 23 – CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us at: sales@emotoxsports.com.
Our contact details are as follows:
eMotoX Sports Ltd
11 Vermont Place
Tongwell
Milton Keynes
MK15 8JA
United Kingdom
Email: sales@emotoxsports.com
Telephone: +44 (0)1908 803166
Company Number: 11587982
VAT Number: GB307961882