HELP & SUPPORT
We’re here to help. Whether you have a question about an order, need advice on parts, or want support with a repair or service, our team is ready to assist.
Orders & Delivery
For questions about your order, including delivery times, tracking, or issues with your purchase, please contact us using the details below.
Please include your order number where possible to help us assist you faster.
Repairs & Services
If you need support with a repair or maintenance service for your eBike, eScooter, or eMotoCross vehicle, please contact us with:
- Your name and contact details
- Vehicle make and model
- Description of the issue
- Any relevant photos (if applicable)
Our team will review your request and get back to you as soon as possible.
Product Advice & Compatibility
We’re happy to provide general guidance on parts and compatibility. However, please ensure you verify suitability for your specific vehicle before purchase.
If you’re unsure, feel free to reach out and we’ll do our best to help.
Returns & Refunds
For information on returns, exchanges, and refunds, please refer to our Refund Policy: https://emotoxsports.com/policies/refund-policy
If you need further assistance, contact our support team.
Contact Us
Email: sales@emotoxsports.com
Phone: +44 (0)1908 803166
Address:
eMotoX Sports Ltd
11 Vermont Place
Tongwell
Milton Keynes
MK15 8JA
United Kingdom
Support Hours
Monday – Friday: 9:00am – 5:00pm
(Excluding weekends and public holidays)
Response Times
We aim to respond to all enquiries within 1–2 working days. During busy periods, responses may take slightly longer.
Important Notes
- Please ensure all information provided is accurate to avoid delays
- For urgent issues, we recommend calling us directly
- For technical or compatibility advice, final responsibility for product selection remains with the customer
Thank you for choosing eMotoX Sports.