eBike Service Enquiry

Let us know who we’re speaking with
So we can reply to you quickly
Optional, but helps us reach you faster if needed.
Choose how you’d like us to contact you about your enquiry.
Choose the service type your eBike needs. If you’re unsure, we’ll assess your eBike and recommend the best option.
Let us know your eBike make and year so we can prepare the right parts and tools.
Also let us know your eBike model
If available, enter your eBike’s serial number (usually found on the frame near the bottom bracket or head tube). This helps us identify your bike and prepare the correct parts.
Describe the issue with your eBike. Include as much detail as possible to help us diagnose it quickly.
How are you thinking of getting your eBike to us?
When works best for you? Pick a date and we’ll do our best to match it.
Enter your address if you’d like us to arrange collection or delivery.
Got anything else to add? Special requests, riding style, or anything unusual, let us know.
Maximum file size: 10 MB
Upload photo of the issue or your bike, it helps us diagnose things quicker and more accurately 📸
Enquiry - Individual eBike Service *
Confirm you agree for us to process your request and contact you.