Custom Service Request Bicycle

Full name *

Let us know who we’re speaking with

Email *

So we can reply to you quickly

Phone number

Optional, but helps us reach you faster if needed.

Preferred contact method *

Choose how you’d like us to contact you about your enquiry.

Brand

Enter the brand of your bike (e.g. Trek, Specialized, Giant).

Model

Enter the model of your bike (e.g. Light Bee, Sting, FX 3).

Bike type *

What kind of ride are we working with? Road, mountain, electric… tell us your weapon of choice.

Frame size

Not sure? No stress, give us your best guess or check your bike frame for sizing info.

Wheel size

Help us get the right fit, usually found on the tyre sidewall (e.g. 26", 27.5", 29").

Serial Number (if available)

Got it handy? This helps us identify your bike faster, but you can skip if not.

Type of service *

What do you need help with? Select the option that best matches your issue.

Issue summary *

Give us the quick version, what’s going on with your bike?

Details (symptoms, when it happens, noises, etc.)

The more detail the better, strange noises, when it started, what you’ve noticed. Don’t hold back, we’re all ears 👀

Parts needed (if known)

Know what parts you might need? Drop them here, it helps us get a head start on your repair.

Urgency

How quickly do you need this sorted? Let us know so we can prioritise your ride.

Estimated budget range (optional)

Got a budget in mind? This helps us tailor the work to suit you, no surprises.

Preferred appointment date/time (optional)

When works best for you? Pick a date and time and we’ll do our best to match it.

Drop-off / Service method *

How will your bike reach us? Choose your preferred service option so we can plan ahead.

Additional notes

Got anything else to add? Special requests, riding style, or anything unusual, let us know.

Upload photos (optional)

Maximum file size: 10 MB

Upload photo of the issue or your bike, it helps us diagnose things quicker and more accurately 📸

Preferred service location *

Choose your nearest or most convenient service location.

Address (for pickup/delivery, optional)

Enter your address if you’d like us to arrange collection or delivery.

Enquiry - Individual Bicycle Service *

I agree to be contacted about my enquiry.

Confirm you agree for us to process your request and contact you.

Bobby Habib